Just had my new Trane furnace installed and wanted to write to say that the installation went very smoothly and the lead technician, Roger, was great and his whole team was too! Roger and his team arrived on time, were polite to a fault, and tidy! Roger was extremely knowledgeable and helpful when I had ANY questions. His many years of experience were evident in the way the installation was carried out. Even though it was a 90 degree plus day, he worked efficiently and tirelessly to finish the job in a timely manner - with a smile and lots of patience for my MANY questions!!! (We have a very old house :) ) I had done considerable research on both product and installation companies and chose Papalia on some past work they had done inspecting our old furnaces and of course, initial meetings with their sales representative. I also have to add that their pricing was very fair and I certainly got the feeling that they were a very customer friendly company in this regard. Prior to installation, they sent out a sales rep and technician to go through all specifications with me and my husband before the final install. Great to have a new more efficient product and look forward to working with them again, should we need to replace our other furnace!

Francis is a skilled technician who is passionate about his job. He is friendly and takes the time to explain the problem and what he's doing to address it. He does quality work and does not cut corners. When he ran into some technical challenges, he stayed late to make sure the job was done right. Crystal was also very friendly and kept me updated on scheduling my last minute appointment. Overall, very pleased with the service from Papalia.

Papalia's communication and scheduling system is excellent, with email confirmation, phone updates, and photo ID for the technician assigned to the job. A fully stocked truck means that a diagnosis and repair/replacement can be done after the up-front estimate is provided. Papalia does not charge by the hour but by the work product. Note that a fixed dispatch fee does apply regardless. John was punctual, professional, informative, and efficient.

I had a weird noise in the pipes and it took some creative thinking to figure it out. Corey was terrific-he took the time to go through the possibilities one by one til he found the problem. I've used Papalia for years and have always been pleased with their service, their professionalism and their availability. Definitely recommend them for any plumbing problem.

The Papalia team came to the house to remove the old A/C system and install the new one. Although i was pretty preoccupied during the day, they simply went ahead and did the work in a very professional manner. They were very informative when i asked questions and explained them fully and clearly. I was extremely pleased with the service they provided and Mike orchestrated all the steps in an efficient manner, finishing on schedule and with no mess. At the end, the system was installed and working as promised. Well done !!! Definitely would use them again.

The office staff was so accommodating and concerned about getting us some help as soon as possible. The follow up was fantastic!!! Brandon was efficient, friendly and helpful!!! We were thrilled! During the hottest of days they were so busy but found time for us when NO ONE ELSE WOULD!!