My wife and I attended the Home Show in Wilmington this past fall and met David and Dawn. Dawn scheduled an appointment for David to come to the house to give us a free estimate. He was very courteous and informative explaining our options for equipment, an analysis of the best locations for our three new units, and explanation of the installation process and costs. Dawn followed up his visit with detailed emails and contract information. Everything was very clear and exact. When the installers came there were two electricians James and his assistant Liam. They were fantastic with installing the electrical lines to the outside unit. Glenn and John installed the three Mitsubishi units. Both teams worked efficiently and neatly, always remembering to put on the protective booties to keep the house clean. The installation took two days. Dawn followed up the installation with all of the necessary paperwork for the rebates and patiently answered all of our questions. I would unequivocally recommend Papalia Home Services for Mitsubishi installation. Everything is working and we are happy.

We have had a service contract with Papalia for four years and have always been pleased. This time, however, Kimber, was excellent, and went out of his way to provide excellent service and assistance. In addition to being thoroughly professional, he had a very pleasant manner. Thank-you!

Papalia's communication and scheduling system is excellent, with email confirmation, phone updates, and photo ID for the technician assigned to the job. A fully stocked truck means that a diagnosis and repair/replacement can be done after the up-front estimate is provided. Papalia does not charge by the hour but by the work product. Note that a fixed dispatch fee does apply regardless. John was punctual, professional, informative, and efficient.

I had a weird noise in the pipes and it took some creative thinking to figure it out. Corey was terrific-he took the time to go through the possibilities one by one til he found the problem. I've used Papalia for years and have always been pleased with their service, their professionalism and their availability. Definitely recommend them for any plumbing problem.

The Papalia team came to the house to remove the old A/C system and install the new one. Although i was pretty preoccupied during the day, they simply went ahead and did the work in a very professional manner. They were very informative when i asked questions and explained them fully and clearly. I was extremely pleased with the service they provided and Mike orchestrated all the steps in an efficient manner, finishing on schedule and with no mess. At the end, the system was installed and working as promised. Well done !!! Definitely would use them again.

The office staff was so accommodating and concerned about getting us some help as soon as possible. The follow up was fantastic!!! Brandon was efficient, friendly and helpful!!! We were thrilled! During the hottest of days they were so busy but found time for us when NO ONE ELSE WOULD!!