Customer Service Representative

About Papalia Home Services

Papalia Home Services has been providing service to metro-west homeowners for nearly 30 years. When a customer calls Papalia Home Services for their plumbing, heating, air conditioning, electrical, or main drain needs, they know that they can expect quality service to be provided promptly. Our professional team is continuously trained, certified, and updated with the very latest home technologies.

Papalia Home Services is growing, and we are searching for great people to join the team!  If you are interested in a career in HVAC, plumbing, heating, electrical, and drain cleaning services with great opportunities for training and advancement, call today.

Qualifications & Responsibilities

  • High School Diploma or equivalent GED

  • 2 Years of customer service experience with a proven track record

  • Excellent written, verbal and interpersonal skill

  • Convert incoming customer calls into an appointment

  • Be professional and establish customer rapport

  • Adhere to the company‚Äôs plan for excellent customer service  

  • Maintain and update customer database with complete and accurate information

  • General office duties, filing, scanning, copying, emailing, other duties as assigned 

  • Competent typist and proficient with the phone systems.

  • Organized with exceptional follow-through abilities

  • Ability to build trust and demonstrate empathy for the customer

  • An upbeat attitude and a desire to succeed in a fast-paced, goal-driven environment

  • Take ownership of your role

  • Able to pass a background check

    Benefits

    • Excellent compensation

    • Encouraging environment to work in

    • Medical insurance

    • Dental insurance available

    • Life insurance

    • Matching simple Ira

    • Paid holiday and vacation

    • Sick time

    • Paid snow days

    • Continued training and education

    • Advancement opportunities

    • Company Shirts

    • Spiffs and incentives

      Work Schedule

      • Full-time, Monday through Friday (40 hrs./wk): 

      • Occasional Saturdays